Customer Privacy Policy Introduction:

We use your personal data to assist us in answering your enquiry and to provide you with information about our products/services. We also process your personal data in order to provide you with the goods or services that you have ordered. We have for your information and protection adopted the following principles:

What data we hold

For an enquiry or for a quote that you do not accept, we will process your name and contact information.

If you request samples, we will process your name, address and contact details.

If you make a purchase from us, we will process your name, address, contact details and payment information. (Card Information is not retained)

If you purchase a gift card, we will process your name, address, contact details and payment information. (Card Information is not retained)

If you make a complaint or give us a compliment, we will process your name, address, and contact details.

If you make a VAT exemption claim, we will process your name, address, contact details and information regarding the VAT claim.

If you consent to receive our marketing, we will process your name, email address and/or IP address.

If you purchase goods from us, we will process your name, mobile number, email address and IP address in order to send you a marketing email.

We also generate log files from various servers. This will include an IP address assigned to you or to your internet service provider.

How we use your personal data

References to the legal basis for the processing of your personal data are a reference to the article of the General Data Protection Regulation. Each piece of personal data that we process must have a legal basis.

To deal with enquiries or for a quote that you do not accept

If you call us or email us, we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

If you provide us with information for a quote and then do not accept the quotation, we will keep a record of your enquiry. We keep a record of enquiries received, to help us plan our business strategy and check that we are offering what potential customers want.

We need to use your details to follow up with you and this processing is necessary in order to take steps at your request prior to entering into a contract.

If you purchase from us

In order to process your order, we will need to process your data in order to send you the goods that you have ordered or to get the goods delivered to you. We need to process payment details in order to fulfil the contract. We will retain your personal data for ten years for warranty purposes. 

VAT exemption

We need to process information about you for your VAT exemption. (you will have consented to the processing of your personal data for this purpose.)

Marketing information

We would like to send you information about our products and will send you this with your consent. If you buy from us, we will send you information about similar products or services but you can easily avail of our free opt-out.

Technical data

We use the logs from our servers to help with our company's security as well as to look at visitor behaviour (e.g. which website pages get the most traffic or are the most popular).

We have a legal obligation to protect the data of our clients and our staff.

Your data and transfers outside of the EEA

We do not transfer or process these data outside the European Economic Area unless to contractors who fully conform to GDPR standards.

Your rights

You have rights in respect of our processing of your personal data which are:
• To access your personal data and information about our processing of it. You also have the right to request a copy of your personal data (but we will need to remove information about other people).
• To rectify incorrect personal data that we are processing.
• To request that we erase your personal data if:
          o we no longer need it; 
          o if we are processing your personal data by consent and you withdraw that consent; 
          o if we no longer have a legitimate ground to process your personal data; or
          o we are processing your personal data unlawfully
• To object to our processing if it is by legitimate interest.
• To restrict our processing if it was by legitimate interest.

If you want to exercise any of these rights, please contact us using the details at the end of this notice.

Third parties

As a prospective customer, we do not transfer your personal data to third parties at this stage except the following:

• Companies that provide services to us. Our telephone service providers will get to see your phone number if we call you and our broadband supplier which could see your email address (but not the content of what you send us if you encrypt it).

• In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.

As a customer, we transfer your data to the following third parties:

• Companies that provide services to us. Our telephone service providers will get to see your phone number if we call you and our broadband supplier which could see your email address (but not the content of what you send us if you encrypt it).

• Cloud service providers. We use a number of cloud service providers, such as our Operating System Software, email providers, Google and Office 365.

• Delivery services. We use a small number of delivery companies to get your products to you safely and quickly.

• Customer service agencies. We use customer service agencies to assist with your complaints and compliments. We also use the Furniture Ombudsman.

• Payment providers. We use Stripe, Elavon AIB Merchant Services to process your payments and Creation for your financing.

• Guardsman. If you chose Guardsman, we will pass your details onto them.

• Tradespeople. We work with a number of tradespeople who assist us with your goods, such as assembly.

• Auditors. We also use an external auditing service but, unless you are a sole trader or a partnership, they are unlikely to see any personal data relating to you.

• In response to a court order. It is possible, though unlikely, that we might be forced to disclose your information in response to a court order.
• If you do not pay your bills, we may choose to engage a third party to recover any money you owe us.

Technical security

All our computers are password-protected, as are our phones and tablets.

Retention periods

This is the length of time that we will continue to process or store your personal data.
Data about prospective clients: duration of the enquiry, then one year in case you come back
Data about clients – the length of your warranty period for the warranty; 7 years for Revenue 
Marketing purposes – for as long as you consent to receive marketing information.
VAT exemptions – 7 years for Inland Revenue Commissioners and accounting purposes
Server logs: one year

Contact us

John Casey Limited
Head Office
Sitecast Industrial Estate
Pouladuff
Cork
T12 DY84

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What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at {{config path="trans_email/ident_general/email"}}

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to {{config path="trans_email/ident_general/email"}}.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.